An activity catalogue (what is done)
   Also called a Technical Service Catalogue or Towers, this mirrors what the IT group works on, for example:
Hosting Platforms
Application Support for specific applications
Architecture Planning
Project execution
….and itemises what they do in relation to these (activities)

A service catalogue (what is delivered)
   Also called a Business Service Catalogue, what the end-user sees they get from IT, for example:
End User Services
Application Services
Professional Services
Project Services
…and itemises specific Services in relation to each of these

The activity catalogue feeds the service catalogue.  Each catalogue item has a real cost and unit rate generated by the allocation logic of your operations. Catalogues are built to reflect the operational and system styles of each client organisation.

"How do I build a model for my organisation?"
Over time, ClearCost Consulting has built a library of templates for various business types and associated functions and have been able to apply these to assist in a rapid set up of ClearCost…from Banking, Insurance, University or Government to name just a few.  Learn from others and leverage our quick start processes and models.  ClearCost Consulting can also provide benchmarked and performance metric information to gauge the soundness of your operational model.